Shipping Policy
Last Updated: September 2026
At VOLTIX HOME APPLIANCES PVT LTD, we are committed to providing a reliable and convenient delivery experience for all orders placed through our website. This Shipping Policy explains our order processing, shipping, and delivery procedures.
Order Processing
All orders are processed after successful payment confirmation and verification of the order and delivery details.
Orders are generally processed within 1–3 business days, subject to product availability and order verification.
Orders placed on weekends or public holidays will be processed on the next business day.
In case a product is temporarily unavailable, we will contact the customer and provide an updated estimated delivery timeline or available options.
Shipping & Delivery
We deliver products to serviceable locations across India, subject to the availability of logistics services for the customer’s PIN code.
The estimated delivery time may vary depending on the product, delivery location, product availability, and logistics arrangements.
The estimated delivery timeline will be communicated or displayed during the ordering process wherever applicable.
Delivery may generally take 3–10 business days after dispatch, depending on the destination and product.
Certain large, heavy, fragile, or specialized products may require additional delivery time.
Shipping Charges
Applicable shipping charges, if any, will be displayed to the customer before the order is completed.
Shipping charges may vary based on the product, delivery location, weight, dimensions, and applicable logistics requirements.
If free shipping is available for a particular product or order, the applicable terms will be displayed on the website or at checkout.
Delivery Partners
Orders are shipped through third-party courier and logistics service providers selected by VOLTIX HOME APPLIANCES PVT LTD based on the delivery location, product type, availability, and logistics requirements.
The delivery partner may vary depending on the order and destination.
Tracking information will be shared with the customer when available.
Order Tracking
Once your order has been dispatched, tracking details may be provided through email, SMS, WhatsApp, or other available communication channels.
Customers can use the tracking information provided to monitor the shipment status.
Tracking information may take some time to become active after dispatch.
Delivery Attempts
The delivery partner may make multiple attempts to deliver the order to the address provided by the customer.
Customers are responsible for ensuring that the recipient or an authorized person is available to receive the shipment.
If delivery cannot be completed because of an incorrect address, recipient unavailability, refusal to accept the package, or other delivery-related circumstances, the shipment may be returned to the sender.
Incorrect or Incomplete Address
Customers must provide a complete and accurate delivery address, including the recipient’s name, phone number, house/flat number, street, locality, city, state, and PIN code.
Customers should contact us as soon as possible if an address correction is required.
Once an order has been dispatched, an address change may not always be possible and will depend on the logistics partner’s procedures.
We are not responsible for delivery delays or additional charges resulting from incorrect or incomplete information provided by the customer.
Delayed Delivery
Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including:
Weather conditions
Natural disasters
Transportation or logistics disruptions
Public holidays
Government restrictions
Operational disruptions
High-volume periods
Product availability
Incorrect delivery information
We will make reasonable efforts to keep customers informed of significant delivery delays.
Damaged or Tampered Packages
Customers are advised to check the condition of the package at the time of delivery.
If the package appears damaged, opened, or tampered with, the customer should notify the delivery personnel where possible and contact us promptly.
For damaged or defective products, customers may be required to provide photographs, videos, packaging details, order information, or other supporting information for investigation.
Any applicable replacement, return, repair, or refund will be handled according to our Refund & Returns Policy and applicable manufacturer warranty terms.
Failed Delivery or Return to Sender
If an order cannot be delivered due to an incorrect address, repeated failed delivery attempts, refusal to accept the shipment, recipient unavailability, or other circumstances attributable to the customer, the shipment may be returned to the sender.
Additional shipping charges may apply for re-delivery where applicable.
Any eligible refund will be processed in accordance with our applicable refund and cancellation terms.
Large or Special Products
Large, heavy, fragile, or specialized products may have different delivery arrangements.
Additional time or coordination may be required depending on the product, delivery location, access conditions, installation requirements, or logistics arrangements.
Where installation or demonstration is provided by the manufacturer or an authorized service provider, the applicable manufacturer or service-provider terms will apply.
Contact Us
For any questions regarding shipping or delivery, please contact us:
VOLTIX HOME APPLIANCES PVT LTD
FF-41, Shree Balaji Sky Rise, Atladara, Vadodara – 390012, Gujarat, India
Phone: +91 9537037043
Email: info@voltixhomeappliances.com
Please mention your order number when contacting us regarding an existing order.