Refund & Returns Policy
Last Updated: September 2026
At VOLTIX HOME APPLIANCES PVT LTD, we aim to provide quality products and a reliable shopping experience. If you receive a product that is eligible for return, replacement, or refund, you may contact us in accordance with the terms below.
1. Return Eligibility
Our return policy generally allows eligible products to be returned within 30 days from the date of delivery.
To be eligible for a return:
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The product must be unused and in its original condition.
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The product must be returned with its original packaging.
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All accessories, manuals, warranty cards, invoices, and other supplied items should be included.
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The product should not have been damaged due to misuse, improper handling, installation, or unauthorized modification.
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Proof of purchase, such as the order number or invoice, may be required.
Certain products may not be eligible for return due to their nature, installation, usage, hygiene requirements, manufacturer policies, or other applicable conditions.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, incomplete, or different from the product ordered, please contact us as soon as possible after delivery.
To help us investigate the issue, we may request:
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Order number
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Product name and model number
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Invoice or proof of purchase
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Photographs of the product
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Photographs of the packaging
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Video evidence, where applicable
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Details of the issue
After reviewing the complaint, we will determine the appropriate resolution based on the nature of the issue, product condition, applicable return terms, and manufacturer warranty.
The resolution may include replacement, repair, refund, or another appropriate solution, where applicable.
3. Product Warranty
Manufacturer warranty, where applicable, will be governed by the respective manufacturer’s warranty terms.
Warranty coverage may vary by product and brand. Customers should refer to the warranty information provided with the product or displayed on the applicable product page.
Manufacturer warranty generally covers eligible manufacturing defects and may not cover damage caused by misuse, accidental damage, unauthorized repairs, improper installation, or failure to follow the manufacturer’s instructions.
Warranty claims may be subject to inspection and verification by the manufacturer or its authorized service provider.
4. Non-Returnable or Restricted Products
Certain products may not be eligible for return or may be subject to specific return conditions.
This may include products that:
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Have been used, installed, modified, or altered.
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Are damaged due to misuse or improper handling.
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Are missing original accessories or packaging.
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Are returned after the applicable return period.
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Are subject to specific manufacturer return or warranty conditions.
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Are otherwise identified as non-returnable on the product page or at the time of purchase.
5. Return Request Process
To request a return, replacement, or refund, please contact us using the details provided below.
Please provide your:
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Full name
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Order number
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Product name
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Date of purchase
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Reason for return
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Supporting photographs or videos, where applicable
Our team will review the request and provide further instructions if the return is approved.
Customers should not send products to the manufacturer or return address without receiving instructions from VOLTIX HOME APPLIANCES PVT LTD.
6. Return Shipping
If a return is approved, we will provide instructions regarding the return process and applicable return address.
Where the return is required because the product was received damaged, defective, incorrect, or due to an error attributable to Voltix, the applicable return shipping arrangements will be communicated to the customer.
For returns due to customer preference or other reasons not attributable to Voltix, the customer may be responsible for applicable return shipping costs, subject to the product’s return conditions.
Original shipping charges may be non-refundable where permitted by the applicable terms.
7. Inspection of Returned Products
All returned products may be inspected after receipt.
A return, replacement, or refund will be processed only after the product and related documentation have been reviewed and the applicable return conditions have been satisfied.
If a returned product does not meet the applicable return requirements, the return or refund request may be rejected.
8. Refunds
Once an approved return has been received and inspected, we will notify the customer regarding the status of the refund.
If the refund is approved, it will generally be processed through the original payment method used for the purchase, subject to the processing procedures of the applicable payment provider or bank.
The time taken for the refund to appear in the customer’s account may vary depending on the payment method, bank, card issuer, or payment service provider.
9. Late or Missing Refunds
If you have not received an approved refund:
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Check your bank or payment account.
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Contact your card issuer or payment provider.
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Contact your bank if applicable.
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If the refund is still not reflected, contact us with your order and refund details.
We will assist in checking the refund status with the applicable payment provider where required.
10. Exchanges and Replacements
Eligible products may be considered for replacement or exchange if they are:
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Damaged during delivery
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Defective
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Incorrectly supplied
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Covered under an applicable replacement policy
All replacements and exchanges are subject to product availability, inspection, applicable product conditions, and manufacturer policies.
If the same product is unavailable, we will communicate the available options to the customer.
11. Sale and Promotional Products
Products purchased under a sale, promotional offer, discount, or special pricing may be subject to specific return and refund conditions.
Any special return conditions applicable to a promotional product will be communicated on the product page, offer terms, or at the time of purchase.
12. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation requests may be considered if the order has not yet been dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.
Any eligible refund will be processed according to this Refund & Returns Policy.
13. Refunds for Undelivered or Returned Orders
If an order cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept the shipment, or other circumstances attributable to the customer, the shipment may be returned to the sender.
Any eligible refund will be processed after the returned shipment is received and the applicable conditions have been verified.
Applicable shipping or return charges may be deducted where permitted by the applicable terms.
14. Return Address
VOLTIX HOME APPLIANCES PVT LTD
1st Floor, FF-41, Shree Balaji Sky Rise,
Near BAPS Temple, Atladara,
Vadodara – 390012, Gujarat, India
Important: Please do not send any product to this address until our team has provided return instructions.
15. Contact Us
For questions regarding refunds, returns, exchanges, replacements, or warranty-related matters, please contact us:
VOLTIX HOME APPLIANCES PVT LTD
Phone: +91 9537937959
Email: info@voltixhomeappliances.com
Website: https://voltixhomeappliances.com/
Please include your order number when contacting us regarding an existing order.
16. Policy Updates
VOLTIX HOME APPLIANCES PVT LTD may update this Refund & Returns Policy from time to time to reflect changes in our business operations, products, services, or applicable requirements.
Any updated version will be published on this page with the revised Last Updated date.