Privacy Policy

Last Updated: September 2026

At VOLTIX HOME APPLIANCES PVT LTD, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Our website is operated by:

VOLTIX HOME APPLIANCES PVT LTD
Address: 1St Floor, FF 41, Shree Balaji Skyrise, Near BAPS temple, Atladara, Vadodara 390012
Phone: +91 9537937959
Email: info@voltixhomeappliances.com
Website: https://voltixhomeappliances.com

For the purposes of this Privacy Policy, “we,” “us,” and “our” refer to VOLTIX HOME APPLIANCES PVT LTD.

2. Information We Collect

We may collect information that you voluntarily provide when you use our website, place an order, create an account, contact us, or submit a form.

This information may include:

• Full name

• Billing and shipping address

• Phone number

• Email address

• Account login information

• Order and purchase information

• Payment-related information required to process transactions

• Information submitted through contact or enquiry forms

• Reviews, comments, or other information you submit to our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, referring pages, and general website usage information.

3. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders.

• Process payments through our payment providers.

• Arrange shipping and delivery.

• Provide installation or other services where applicable.

• Communicate with you regarding your orders, enquiries, or account.

• Provide customer support.

• Respond to questions, requests, and feedback.

• Improve our website, products, and services.

• Detect, prevent, and address fraud, spam, security issues, and unauthorized activity.

• Comply with applicable legal and regulatory requirements.

• Send promotional or marketing communications where permitted and where applicable.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

We may receive limited payment-related information necessary to confirm and manage your transaction. Payment card details and other sensitive payment information may be processed directly by the applicable payment provider according to its own privacy and security policies.

We do not intend to store complete payment card details on our website unless specifically required and permitted by applicable law and appropriate security standards.

5. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve website performance, and understand how visitors use our website.

Cookies may be used for purposes including:

• Maintaining shopping carts and checkout sessions.

• Remembering user preferences.

• Supporting account and login functionality.

• Improving website performance.

• Understanding website traffic and usage.

• Supporting security and fraud prevention.

• Providing relevant marketing or advertising functionality where applicable.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

6. Comments and Reviews

If you leave a comment, product review, or other publicly visible content on our website, we may collect the information you provide along with technical information such as your IP address and browser user agent for spam and security purposes.

Once approved or published, your review or comment may be visible to other website visitors.

Please avoid including sensitive personal information in publicly submitted comments or reviews.

7. Media Uploads

If our website allows users to upload images or other media, you should avoid uploading files that contain embedded location information, such as EXIF GPS data, unless you are comfortable sharing that information.

Visitors may potentially download publicly available media and access information contained within the files.

8. Embedded Content and Third-Party Services

Our website may contain embedded content or links from third-party websites and services, including videos, images, payment services, shipping services, social media platforms, analytics services, or other external providers.

Third-party services may collect information about your interaction with their content or services and may use cookies or other tracking technologies according to their own privacy policies.

We encourage you to review the privacy policies of third-party services that you use through our website.

9. Who We Share Your Information With

We may share personal information with trusted service providers and third parties where reasonably necessary to operate our business and provide services to you.

These parties may include:

• Payment processing providers

• Shipping and courier partners

• Installation or service providers

• Website hosting and technology providers

• Website security and spam-prevention services

• Analytics and marketing service providers, where applicable

• Professional advisers where necessary

• Government authorities or law-enforcement agencies where required by law

We do not sell your personal information to third parties.

We only share information where reasonably necessary for the relevant business, service, security, or legal purpose.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal and regulatory requirements.

Order and transaction information may be retained for the period required for accounting, taxation, legal, warranty, and business purposes.

If you submit a comment or review, the content and associated metadata may be retained for as long as reasonably necessary to maintain the website and its records.

12. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Request information about how your personal information is used.

• Withdraw consent where processing is based on consent.

• Request restriction of certain processing where applicable.

• Raise a concern or complaint regarding our handling of your personal information.

Certain information may need to be retained where we are legally required or otherwise permitted to do so.

To exercise applicable rights, please contact us using the details provided in the Contact Us section.

13. Where Your Data Is Sent

Certain information submitted through our website may be processed by third-party service providers, including payment processors, hosting providers, security services, analytics providers, spam detection services, shipping partners, or other technology providers.

These providers may process information on our behalf and may be located in India or other jurisdictions, subject to applicable laws and contractual or other appropriate safeguards where required.

14. Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Once you leave our website, we recommend reviewing the privacy policy of the website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, services, or applicable legal requirements.

Any updates will be posted on this page together with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

VOLTIX HOME APPLIANCES PVT LTD
Address: 1St Floor, FF 41, Shree Balaji Skyrise, Near BAPS temple, Atladara, Vadodara 390012
Phone: +91 9537937959
Email: info@voltixhomeappliances.com
Website: https://voltixhomeappliances.com